Your personal information is of the utmost importance to us. This page clearly explains how dcu collects, uses, and keeps your information secure.
When registering on the dcu platform, your name, email address, mobile number, and date of birth are collected. Information from your national ID card or other government-issued documents may also be requested for identity verification purposes. Your payment method details (such as your bKash or Nagad number) are collected to facilitate financial transactions. While using the platform, your device type, browser information, IP address, and usage patterns may be automatically recorded. This information is used solely to improve service quality, ensure security, and fulfill legal obligations.
Collected information is primarily used to manage your account, process transactions, and provide customer support. Your data may be analyzed to ensure platform security and prevent fraud. Usage patterns are reviewed to personalize your experience and display relevant content. Information may be retained and disclosed where necessary to comply with applicable laws and regulations in Bangladesh. We never sell your personal information to third parties or rent it out for advertising purposes.
Dcu uses industry-standard encryption technology to keep your personal information secure. All data transmissions are protected via SSL/TLS protocols, preventing unauthorized access by third parties. Our servers and databases undergo regular security audits and the latest security patches are applied. Only authorized personnel among our staff can access your information, and they are bound by strict confidentiality agreements. However, no transmission of information over the internet is entirely risk-free, so keeping your account password confidential is your own responsibility.
The dcu platform uses cookies and similar technologies to enhance your browsing experience. Cookies help remember your login status, save your preferences, and ensure platform functionality. You can disable cookies from your browser settings, though this may limit some features of the platform. We only use necessary and functional cookies; third-party advertising cookies are not used. Each cookie has a set expiry period and is automatically deleted once it expires.
Dcu never sells or transfers your personal information to third parties for commercial purposes. However, necessary information may be shared with approved payment gateways such as bKash and Nagad for payment processing. Information may be disclosed in accordance with Bangladesh law in response to valid requests from law enforcement agencies or regulatory authorities. Trusted service providers who manage our technology infrastructure may access limited data, but they are bound by strict confidentiality agreements. Outside of these cases, your information is kept completely confidential.
You may request to view or correct your stored personal information at any time. You have the right to request deletion of your data when closing your account, though certain information may be retained for a specified period due to legal obligations. You also have the right to object to or request restriction of the processing of your data. For any data-related requests or complaints, please contact our support team and we will do our best to respond as quickly as possible. Protecting your privacy rights is our commitment.
Necessary information is retained while your account is active. Even after account closure, certain data may be retained for up to five years for purposes of legal compliance, dispute resolution, or fraud prevention. Financial transaction records are retained for the period required under applicable financial regulations in Bangladesh. Once the designated retention period ends, data is securely deleted or anonymized. If you have any questions about data retention, please contact us.
Dcu reserves the right to partially or fully update this privacy policy as needed. For significant changes, registered members will be notified in advance via email or through the platform. Continued use of the platform after changes have been made will be considered acceptance of the new policy. The latest version will always be available on this page and we recommend checking it regularly. If you have any questions or concerns, please contact our support team.
We believe transparency is the best policy. See our key commitments at a glance below.
All your information is secured through SSL encryption, which completely prevents unauthorized access.
Your personal information is never sold to third parties or used for advertising purposes.
You can request to view, correct, or delete your information at any time.
If you have any questions about the privacy policy, visit our FAQ page or get started by creating an account directly. Your information is always safe at dcu.